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Contact Us

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(704) 825-8811
M-F 9:30am - 6:00pm EST Love@RuggedButts.com

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RuffleButts, Inc.
4055 Corporate Dr, Ste 200
Grapevine, TX 76051
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* Not a retail location

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Common Questions

Returns / Exchanges

What is your return policy?

We always want our customers to be 100% ecstatic and we're willing to do whatever we can to make sure of this. We're happy to take back unworn/unwashed/non-personalized item(s) and refund the value back onto your card. We also offer FREE SHIPPING to you on any exchanges for a different size / other product(s) currently available on our website.

We do ask that you cover postage to get the item(s) back to us and that you send them to:

RuffleButts
ATTN: Exchange # [your Order ID] OR ATTN: Returns # [your Order ID]
4055 Corporate Drive, Ste 200
Grapevine, TX 76051

It's also important that you please include a quick note stating exactly what you'd like us to do (return/exchange [including what items / sizes you'd like us to send back to you]). We'll send you an email once we receive the items letting you know the timing for your credit and/or tracking information on the new package to be sent to you.

How long do returns / exchanges take?

We strive to process all incoming returns / exchanges within 1-2 business days of receipt. Our customer service team will send you an email after processing, and if it's not an even monetary exchange, you'll also receive a separate email regarding funds due to / from you.

Can I change an order I already placed?

Depending on where it is in our fulfillment process, there's a chance we can help! Please either call us at (704) 825-8111 or complete the form to the right with your request. We promise to do our best to assist!

I received a damaged item. What do I need to do?

First of all, we're so sorry to hear about the problem you experienced with your item! We pride ourselves on selling great quality merchandise and never like to hear of instances such as this. Contact our customer love team by email (love@rufflebutts.com) or phone (704-825-8811) and they will be happy to assist you!

Shipping

What is Same Day Shipping?

Who likes waiting? Certainly not us! We ship all non-personalized orders placed before 2pm EST the SAME DAY! All FedEx 2Day or Overnight orders placed before 5pm EST also ship the SAME DAY! All other orders will ship the next business day, with any orders including personalized pieces typically taking 3-5 extra business days to process.

What shipping method should I choose?

All orders ship from our corporate headquarters just north of Dallas, TX.

Shipping Method1~Delivery Time*
USPS First Class Mail3-7 business days
USPS Priority Mail2-4 business days
FedEx Ground2-5 business days
FedEx 2 Day2 business days
FedEx OvernightNext business day
USPS International First Class5-18 business days
USPS International Express3-6 business days
1) Not all methods available on all orders   * Once Order is Shipped
*All times listed above are approximate. Unfortunately we cannot guarantee delivery timing, as once a package has left our warehouse,
we have to rely on 3rd party carriers for final delivery to you.

Do you ship Internationally?

We certainly do! Rates are calculated during checkout, simply select your country from the dropdown list. Please note that we do not calculate any duties or fees that may be charged locally upon the package's arrival. More international shipping information may be found here.

How long do personalized items take?

Adding embroidery to our items typically adds 2-3 business days to the processing time of your order. If you're in a hurry, please use the form to the right, or give us a call, and we'll see if we can speed up the process for you!

What's the deal with BackOrder items?

There are a handful of times where you'll see items on BackOrder. These are typically new styles that have not yet arrived, or temporary out of stock situations. Orders placed that include a BackOrdered item will ship immediately, with the BackOrder item shipping as soon as we receive it, at NO additional charge to you!

Fit, Sizing & Care

What size should I buy?

Industry standard for baby apparel is to use age as the size, but it is important to measure your child as it is possible to have an older child that still needs a smaller size, or conversely a younger child that needs to size up. For example, a baby that is 14 months may still be wearing size 6-12 months given his or her measurements. If your child's measurements fall into two different sizes between weight and length (i.e. 24 lbs and 32'') then it is best to size up to ensure a better fit. On each product page there is a sizing chart that matches the product. You can also get a feel for sizing by visiting our sizing chart page.

Help, I still can't decide!

We know, it's definitely not easy! The safest answer is to order the larger size - kids never seem to shrink and it's always easier to store an item for a bit than to have to return or exchange it. We're happy to have you call us at (704) 825-8811 and we'll help talk you through any specific item - and even break out a measuring tape if necessary!

How do I care for my swimsuits?

We want you to get the most wear out of your RuffleButts suits! Click here for tips on how to keep them looking their very best.

Can I purchase a rash guard top in one size and the bottom in another size?

Unfortunately, our rash guards are sold as sets and the pieces cannot be purchased individually. In cases like these we recommend sizing up to the bigger size that is needed.

Embroidery

How do I enter my child’s initials to be embroidered?

We ask that you enter their initials in First, Middle, Last order on the website and then our embroidery team will switch it to First, Last, Middle order for a traditional monogram. When you enter the initials in this order there will be an example displayed to the left showing you how it will be embroidered. In your cart and in the email confirmation you receive, the initials will be shown in First, Middle, Last order as they are entered on the site.

Do you have more than 1 monogram font option?

Unfortunately, we only have one monogram option available per style. The font style that is showcased on the pictures of the item will be the same font the item will be embroidered in. The block letters that appear when entering the initials are to show initial placement only.

What is the embroidery process?

Our embroidery is done with thread and is machine stitched. Each monogram is backed by a tear away stabilizer to provide stability and protect the fabric. We also use a sheer overlay to ensure the monogram will keep its shape with the fabric and provide comfort for your child. This sheer layer is cut in a circle around the monogram to ensure that the embroidery does not rub against your child, while keeping them stylish!

Promo Codes & Store Credit

How do I find and apply my store credit?

Once you’re logged into your account and are ready to complete your order simply proceed to checkout. Your store credit will be located under the payment options and all you have to do is check the box to apply it to your order.

Can I use more than one promo code on my order?

At this time our website unfortunately only supports the ability to apply a single coupon code to an order. We typically suggest testing which code generates the greatest savings and use that one to get the biggest bang for your buck. We certainly hope you enjoy the savings and greatly appreciate your business!

Help! I referred a friend but I’m not seeing my $10 credit… Why haven’t I received it yet?

You’ll receive a $10 credit for every friend you refer once their first order is placed. Typically, our Refer-a-friend program takes 24 hours for the $10 credit to reflect into your account once they have placed their order. It is also important to note that your friend does need to click on the link that is emailed to them for you to receive the credit.

My New Customer 20% off coupon code won’t work!

Please double check the code against the one that was sent to you via email. (We have found the easiest way to apply codes is to copy and paste them straight from the email you received). Make sure the full coupon code is being entered and confirm number 0's or the letter O's in your code are entered correctly. Contact our customer love team at love@rufflebutts.com or 704-825-8811 for any further assistance! If you have found a coupon code floating randomly in cyberspace then chances are it has expired and is no longer valid. Be sure to sign up for our newsletter (signup located at the bottom of each page on the website) for all the future sales and coupon offers!

Other Common Questions

Can I talk to a real, live person?

Absolutely! Our Customer Love Team is here to help you from 9:30am - ~6:30pm EST Monday through Friday. Our super simple phone system only requires you to hit 0 to reach them. Just give us a call at (704) 825-8811.

Do you have a catalog?

We do print paper catalogs twice a year, but unfortunately in quantities only enough to send out to our wholesale boutiques. We do offer a digital copy of our most recent catalog here.

Do you make custom designed items?

We do not. All items come as you see them on the site, with the exception of items that can be personalized.

How do I become a Wholesale Customer?

We're so glad you found us! The next best step in opening a wholesale account with us is to complete our online wholesale application here where you can apply in only a few minutes. After doing so a member of our business development team will reach out (typically the next business day) to discuss next steps. We're excited to get you started!

Do you have stores that sell RuffleButts?

Absolutely! You can locate your nearest boutique here. Simply type in your zip code and the miles you are willing to travel to find a boutique near you.

None of these questions help me

Sorry! We have a much more verbose customer service questions page that will hopefully have an answer for you. If not, our Customer Love Team can be reached at (704) 825-8811 or you can complete the form to the right!

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