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Customer Service

Ordering Information
Shipping & Delivery
Sales Tax Information
Order Confirmations
Returns & Exchanges
Payment Information
BackOrders
Privacy & Security
Garment Care
Knit vs. Woven
Customer Feedback / Testimonials
Charitable Contributions

 

Ordering Information
We've done everything possible (well everything we thought of at least!) to make it as easy as possible to shop with us online. Each page is equipped with a search bar (see top right-ish corner), navigation bar (look left!), as well as our main category bar (look up!) in order for you to easily find what you'd like. Simply browse around, add something(s) to your cart and checkout. We've also included a handy Size Chart button on each products page that will give you more information for the fit of each item. If you need additional assistance, please don't hesitate to contact us, we love talking on the phone!
Shipping & Delivery
We ship orders via the US Postal Service or FedEx with rates for each of the above services calculated at checkout. All orders are sent from Charlotte, NC and take approximately 2-6 business days for domestic delivery (please add 2-4 business days for your order if it contains any personalized items). An email will be sent to you when your shipment leaves our offices, inclusive of a link with tracking information. Our Same Day Shipping is for any in stock, non personalized orders placed before 1pm EST thru our website Monday-Friday (excluding holidays). Should you need expedited delivery, weekend shipping, or other help, please contact us. International shipping is available, just select your country at checkout for pricing (delivery times are typically 5-15 business days internationally). **NOTE: Items from both RuffleButts and RuggedButts can be placed at the same time with no additional charges!
Sales Tax Information
Our home office is in Charlotte, NC and we are required to collect sales tax of 7.0% for all orders shipped within North Carolina. Wholesale stores are required to submit a valid, state-issued Resale Tax Certificate in order to not be charged state sales tax. Please consult your local laws if your unsure if you owe taxes on your purchase if we do not collect it at checkout.

Colorado purchasers: Sales or Use Tax is due on certain purchases and the state of Colorado may require you to file a Sales or Use Tax Return.

Oklahoma purchasers: Because we do not have a physical location in Oklahoma, RuffleButts is not required to, and does not, collect Oklahoma sales or use tax. Your purchase, however, is subject to Oklahoma use tax unless it is specifically exempt, and you therefore must report and pay the applicable tax either (a) in connection with your Oklahoma individual income tax return [Form 511] or (b) by filing a consumer use tax return [Form 21-1]. Copies of those forms and instructions for completion, as well as information as to exemptions that may apply, are available on the Oklahoma Tax Commission website at www.tax.ok.gov. Please note that your purchase is not exempt merely because it was made over the Internet.

South Dakota purchasers: Because we do not have a physical location in South Dakota, RuffleButts is not required to, and does not, collect South Dakota sales or use tax. Your purchase, however, is subject to South Dakota use tax unless it is specifically exempt, and you therefore must report the purchase and pay the applicable tax, using the South Dakota use tax form. A copy of that form and instructions for completion, as well as information as to exemptions that may apply, are available on the South Dakota Department of Revenue and Regulation website at www.state.sd.us/drr2/businesstax/bustax.htm. Please note that your purchase is not exempt merely because it was made over the Internet or by phone.
Order Confirmations
As part of the checkout process any order requires entering a valid email address. We send an order confirmation email immediately following verification of valid payment for your order. As soon as your order ships, another email will be sent which will include package tracking information for your item(s).
Returns & Exchanges (110% Satisfaction Guaranteed!)
We know that it can sometimes be tough purchasing things sight unseen, so we are making it super easy by giving you guaranteed satisfaction. Buy it, like it, hooray! Buy it, and it doesn't work, no problem.

We stand behind our products 110%, and we mean it. If it doesn't fit, isn't the right color, is not the print that you expected, whatever the reason, just send it back for an exchange or refund. The only thing we ask is that you contact us to let us know about your problem within 30 days of your order and then send it back.

We do have a few requirements, just to be fair - the item needs to be in its original condition and can not be personalized. This means the tags still have to be attached, it can't have grass stains on the front, and we don't cover washing mishaps, like bleach in the laundry. The only thing we ask is that you pay the return shipping, and then we'll cover everything from there. See, shopping from the comfort of your home can be a win all the way!
Payment, Pricing & Promotions
We gladly accept Visa, Master Card, Discover, American Express and PayPal. All credit card transactions are processed using a secure, offsite payment server, taking every measure to protect your privacy and security.

From time to time we offer special pricing, promotions, and/or discount codes. These deals are usually short-term in nature and discounts are only valid for the specific times they're active. Please act fast during these times, as once they're over, they unfortunately cannot be applied.
BackOrders
We do everything possible to ensure that all of our products are always in stock. Unfortunately, as hard as we try, underestimating the popularity of a given product at a given time happens. If your order contains an item listed as BackOrder, we'll ship all in-stock items immediately and the BackOrdered item(s) will be shipped out (at no additional charge) as soon as we receive them. Many of our items our Limited Edition, and once these sell out, they will sadly be gone for good.
Privacy Policy
We great, sincerely, and ecstatically appreciate your business and respect your privacy equally as much! We've done all that we can to ensure that any information provided to us is kept safe & secure. We promise not to share any of your information with any outside 3rd parties and you therefore will not be contacted by anyone via postal mail, telephone, or email outside of RuffleButts (and its affiliated brands).

After you make a purchase, or create a wishlist we will notify you whenever we are running an exciting promotion, or have fantastic new products to offer, but never to simply ask how your day is going. If you prefer not to receive these emails, you can opt out at any time by directly using the unsubscribe link included with every email, or by contacting our customer service team directly. We promise that every email we send will be worth opening, but completely understand if your inbox is already too full!
Garment Care
RuffleButt garments are made of 100% cotton and may shrink slightly when washed. We recommend washing all apparel in cold water with similar colors and drying on low heat. The cotton fiber does contract in water, and you will find our woven fabrics do wrinkle more than our knits. If you are looking for a lower maintenance garment, we recommend our knit collection.
Knit vs. Woven
This is a common question, especially on our RuffleButts. The easy answer is the cotton knit is the exact same fabric that is used to make our t-shirts. It is a soft 100% cotton, stretchy fabric, so more of a "casual look", and is more wrinkle-resistant. The vast majority of our RuggedButt Bloomers are made from the cotton knit fabric. Our woven fabric (think like a man's dress shirt) is more of a crisp, traditional fabric. We also offer a few other fun fabrics such as denim and corduroy.
Customer Feedback / Testimonials
This business is all about you, and we welcome your feedback! Please let us know what you think about our product. We strive to provide the best product for your little ones, and appreciate your comments and suggestions. We also love to receive pictures and personal stories of your family enjoying our products, and have posted many of them on our website! That is really what this is all about! Please contact us with any product feedback or testimonials.
Charitable Contributions
Rufflebutts, Inc. makes giving back a priority. As a company, we support multiple organizations, primarily those focusing on children, by donating a portion of our profits annually. We believe that everyone must do their part, and we are very grateful to have the opportunity to share our blessings.

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