We always want our customers to be 100% ecstatic and we're willing to do whatever we can to make sure of this. We're happy to take back unworn/unwashed item(s) and refund the value back onto your card. We also offer FREE SHIPPING to you on any exchanges for a different size / other product(s) currently available on our website.
We do ask that you cover postage to get the item(s) back to us and that you send them to:
ATTN: Exchange # [your Order ID] OR ATTN: Returns # [your Order ID]
4055 Corporate Drive, Ste 200
Grapevine, TX 76051
It's also important that you please include a quick note stating exactly what you'd like us to do (return/exchange [including what items / sizes you'd like us to send back to you]). We'll send you an email once we receive the items letting you know the timing for your credit and/or tracking information on the new package to be sent to you.
How long do returns / exchanges take?
We strive to process all incoming returns / exchanges within 1-2 business days of receipt. Our customer service team will send you an email after processing, and if it's not an even monetary exchange, you'll also receive a separate email regarding funds due to / from you.
What is Same Day Shipping?
Who likes waiting? Certainly not us! We ship all non-personalized orders placed before 2pm EST the SAME DAY! All FedEx 2Day or Overnight orders placed before 5pm EST also ship the SAME DAY! All other orders will ship the next business day, with any orders including personalized pieces typically taking 1-2 extra business days to process.
What shipping method should I choose?
All orders ship from our corporate headquarters just north of Dallas, TX.
USPS First Class Mail
3-7 business days
USPS Priority Mail
2-4 business days
2-5 business days
FedEx 2 Day
2 business days
Next business day
USPS International First Class
5-18 business days
USPS International Express
3-6 business days
1) Not all methods available on all orders * Once Order is Shipped
*All times listed above are approximate. Unfortunately we cannot guarantee delivery timing, as once a package has left our warehouse, we have to rely on 3rd party carriers for final delivery to you.
Do you ship Internationally?
We certainly do! Rates are calculated during checkout, simply select your country from the dropdown list. Please note that we do not calculate any duties or fees that may be charged locally upon the package's arrival. More international shipping information may be found here.
How long do personalized items take?
Adding embroidery to our items typically adds 1-2 business days to the processing time of your order. If you're in a hurry, please use the form to the right, or give us a call, and we'll see if we can speed up the process for you!
What's the deal with BackOrder items?
There are a handful of times where you'll see items on BackOrder. These are typically new styles that have not yet arrived, or temporary out of stock situations. Orders placed that include a BackOrdered item will ship immediately, with the BackOrder item shipping as soon as we receive it, at NO additional charge to you!
Fit & Sizing
What size should I buy?
Industry standard for baby apparel is to use age as the size, but it is important to measure your child as it is possible to have an older child that still needs a smaller size, or conversely a younger child that needs to size up. For example, a baby that is 14 months may still be wearing size 6-12 months given his or her measurements. If your child's measurements fall into two different sizes between weight and length (i.e. 24 lbs and 32'') then it is best to size up to ensure a better fit. On each product page there is a sizing chart that matches the product. You can also get a feel for sizing by visiting our sizing chart page.
Help, I still can't decide!
We know, it's definitely not easy! The safest answer is to order the larger size - kids never seem to shrink and it's always easier to store an item for a few month that to have to return or exchange it. We're happy to have you call us at (704) 825-8811 and we'll help talk you through any specific item - and even break out a measuring tape if necessary!
Other Common Questions
Can I talk to a real, live person?
Absolutely! Our Customer Love Team is here to help you from 9:30am - ~6:30pm EST Monday through Friday. Our super simple phone system only requires you to hit 0 to reach them. Just give us a call at (704) 825-8811.
Do you have a catalog?
We do print paper catalogs twice a year, but unfortunately in quantities only enough to send out to our wholesale boutiques. We do offer digital catalogs on Issuu and also on the CoffeeTable App for either Apple or Android devices.
Can I change an order I already placed?
Depending on where it is in our fulfillment process, there's a chance we can help! Please either call us at (704) 825-8111 or complete the form to the right with your request. We promise to do our best to help!
None of these questions help me
Sorry! We have a much more verbose customer service questions page that will hopefully have an answer for you. If not, our Customer Love Team can be reached at (704) 825-8811 or you can complete the form to the right!